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Refund and Withdrawal Policy

Last updated: August 2026

Thank you for choosing Drenia®. Below we transparently detail the conditions under which you can return your product, and how the refund process works.

1. 14-Day Right of Withdrawal (European Union)

In accordance with applicable European Union legislation, you may withdraw from your purchase within 14 days of receiving the product, without giving a reason, and request a refund.

The returned product must meet the following conditions:

  • The product must be in perfect, undamaged condition.
  • It must not be opened, used, or started in any way.
  • It must be returned in its original, sealed packaging, with all accessories included.

⚠️ Opened, used, damaged, or incomplete products cannot be returned, even within the 14-day withdrawal period. Since Drenia® is a dietary supplement intended for health use, for hygiene reasons opened packaging cannot be accepted back (pursuant to Section 29 (1) e) of Government Decree 45/2014 (II. 26.)).

Once the returned product has been inspected and approved, the refund will be processed within a maximum of 10 business days, using the same payment method used at purchase.

To begin the withdrawal process, please contact us at the following email address:
📧 info@mydrenia.com

We will send you the necessary instructions and information by email.

2. "Satisfaction or Your Money Back" Guarantee — 60 Days

In addition to the statutory right of withdrawal, Drenia® offers a 60-day satisfaction guarantee from the date of receipt of the product, so you can try the cure with peace of mind.

🔹 This guarantee applies exclusively to orders paid by credit/debit card.

🔹 The 60-day guarantee does NOT apply to cash-on-delivery (COD) orders.

Guarantee conditions:

  • For card payments, the guarantee remains valid even if you have already started using the product — precisely so you can try it with confidence. Give the cure some time: initial effects are usually noticed after 14–21 days, with full results within 60 days.
  • The refund applies to one product per order (for multi-pack orders, we refund the price of the first, tried pack).
  • The guarantee applies to first-time customers (one per customer household).
  • Free gifts and bonus items received (e.g. pre-order bonus, e-book) are not affected by the refund.

If these conditions are met, the full purchase amount will be refunded to your card.

3. When a Refund Cannot Be Requested

A refund cannot be granted in the following cases:

❌ Cash-on-delivery (COD) orders under the 60-day guarantee — for COD, only the 14-day right of withdrawal applies, with undamaged packaging.
❌ Opened, used, or damaged products in the case of COD orders.
❌ Products returned without original packaging or incomplete (for COD orders).
❌ Promotional or free gift items (these are covered without a separate refund).
❌ Refund requests received after day 60 (for card payments).
❌ Refund requests received after day 14 (for COD orders).

4. Defective Product or Incorrect Order

Please check the product immediately after receiving the package.

If your Drenia® package is damaged, defective, or does not contain the product you ordered, please contact us immediately so we can resolve the issue quickly and fairly.

In such cases, we offer:

  • A free replacement product (matching your original order), or
  • A full refund (customer's choice).
  • We cover the cost of return shipping.

📧 Write to us at info@mydrenia.com with your order number, and if possible, send 1–2 photos of the damage.

5. Refund Process and Timeline

As soon as we receive and inspect the returned product, we will notify you by email of the refund approval.

The refund will be issued within a maximum of 10 business days, through the original payment method:

💳 For card payments: the refund will be credited to the bank account linked to your card.
💰 For COD orders: by bank transfer, to the bank account number you provide (we will request your bank account details when you submit your refund request).

If your refund has not arrived after 15 business days, please contact us:
📧 info@mydrenia.com

6. Step-by-Step Return Process

  1. Contact us at [INFO_EMAIL] providing the following:
    • Order number
    • Reason for return (optional, helps us improve)
    • Whether the order was paid by card or COD
    • Bank account number (COD orders only)
  2. Wait for our confirmation email with the return address and instructions (we typically respond within 24 hours).
  3. Package the product securely (in its original packaging, if possible).
  4. Send it back to the address we provide — we recommend using a trackable shipping method, as we cannot be held responsible for packages lost in transit.
  5. Wait for your refund to be processed — we will transfer it to your account within a maximum of 10 business days.

⚠️ Return shipping costs are the customer's responsibility, unless the product is defective or was shipped incorrectly on our part.

7. Legal Notice

This policy complies with the following European Union and Hungarian legislation:

  • Directive 2011/83/EU — on consumer rights
  • Directive (EU) 2019/771 — on the sale of goods
  • Directive 2005/29/EC — concerning unfair commercial practices
  • Government Decree 45/2014 (II. 26.) — on the detailed rules of contracts between consumers and businesses (in particular Section 29 (1) e), concerning sealed goods that cannot be returned for health or hygiene reasons once opened)
  • Act CLV of 1997 — on Consumer Protection

8. In Case of Dispute

If we have a disagreement regarding a refund, we will always first attempt to resolve the matter amicably through our customer service.

If this does not lead to a resolution, the consumer may turn to the following bodies:

  • Conciliation Board — the board competent for your place of residence (list: bekeltetes.hu)
  • Consumer Protection Authority — Budapest Metropolitan Government Office, Consumer Protection Department
  • EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

9. Contact

For any questions, we are happy to assist you:

📧 General inquiries: info@mydrenia.com

We generally respond within 1 business day. Complaints and refund requests are given priority.

Drenia® — Your lymphatic system's natural reset.