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Privacy Policy

Last updated: September 3, 2026

Drenia operates this store and website, including all related information, content, features, tools, products and services ("Services"), for the purpose of offering our customers a personalized shopping experience. The Drenia store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the store, purchase products, or otherwise transact business or communicate with us through the Services. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs regarding the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it does not identify, or is not reasonably linkable to, you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact information – for example, your name, address, billing address, shipping address, phone number, and email address.

Financial information – for example, credit card, debit card and other financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

Account information – for example, your username, password, security questions, preferences, and settings.

Transaction information – for example, items you view, add to your cart, add to a wishlist, or purchase, return, exchange or cancel, as well as your past transactions.

Communications with us – for example, information you provide us when you communicate with us, such as when you send a request to customer support.

Device information – for example, information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information – for example, information regarding your use of the Services, including how and when you use and navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you – including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services – for example, from your device when you use our products or services, or visit our websites, and through the use of cookies and similar technologies;
• From our service providers – including when we engage them to enable certain technologies, and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use your personal information to provide you with the Services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items you are interested in, sending notifications related to your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and displaying online advertisements for products or services on the Services or other websites, based on items previously purchased or added to your cart and other activity on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating with you. We use your personal information to provide customer support, respond to your inquiries, deliver effective service to you, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, including from law enforcement or other government agencies, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to help us facilitate personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you to third parties for purposes of displaying advertisements and marketing that are targeted to your interests based on your activity across different merchants' websites.
• When you direct or ask us to disclose your personal information to a third party, such as to deliver products, or when you use social media widgets or login integrations.
• With our affiliated companies or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including in response to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services is transmitted to and shared with Shopify, and third parties that may be located in countries other than where you reside, in order to provide and improve the Services. Additionally, we use certain enhanced features developed by Shopify to protect, grow, and improve our business, which involve the use of information and data from interactions across our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over the personal information used for these purposes. To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy page. Depending on where you live, you may be able to exercise certain rights over your personal information by clicking here: Shopify Privacy Portal link page.

Third-Party Websites and Links

The Services may contain links to third-party websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such other websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the applicable age of majority for the purposes of consent for processing personal data in their country. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right to Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you are located in the United Kingdom or the European Economic Area, and subject to applicable exceptions and limitations under local law, you may also have the following rights:

• Right to Object / Restrict Processing. You may have the right to ask us to stop or restrict our processing of personal information.
• Right to Withdraw Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing based on a legal basis other than consent.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and your rights, including any rights you may have with respect to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before completing your request, in the manner permitted or required under applicable law. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. You can find a list of supervisory authorities within the European Economic Area (EEA) here.

International Data Transfers

Please note that your personal information may be transferred to, stored, and processed outside the country in which you reside.

Whenever we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or an equivalent mechanism issued by the appropriate United Kingdom authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call the phone number, email us at info@mydrenia.com, or contact us atCompass Building, CO-WORKING, FDCW0578 Al Shohada Road AL Hamra Industrial Zone-FZ Ras Al Khaimah, United Arab Emirates. We are the data controller of your personal information under applicable data protection law.